What the Job Entails

The salon manager is possibly the most critical player in the day-to-day operations of a business. Not only does s/he ensure that the business runs smoothly and efficiently, s/he is also responsible for creating a happy, productive work environment for employees and for providing high-quality service to customers. Whether you work in a hair and beauty salon or day spa, or in hotel and hospitality management, top salons are looking for the type of salon manager that can balance their team, business and bookkeeping with excellent attention to detail.   

Salon Manager Job

As a salon manager, you’ll be expected to do all of the tasks below and more, including:

  • Interviewing, hiring, promoting and firing salon team members
  • Overseeing staff training and career development
  • Keeping the salon on track with the latest fashion trends and styles
  • Motivating staff to reach their potential
  • Managing and supervising both creative (stylists, technicians, etc.) and non-creative staff (accountants, maintenance staff, etc.)
  • Creating a comfortable, clean and inviting environment for customers
  • Fielding customer complaints and concerns
  • Being responsible for the business’ budgeting, banking and bookkeeping
  • Running advertising and marketing campaigns for the business
  • Implementing sales, discounts and promotions

It isa salon manager’s responsibilities to outline the short and long-term goals of the business in order to then formulate a plan for them to be achieved. A good manager creates clear action points which must be met to achieve these goals, an excellent manager communicates these points as well as their vision and goals for the salon to the whole team.

The right training is incredibly important to become a good salon manager, whether you are applying for the role with another business or considering setting up a salon or franchise yourself.

What Qualifications Do I Need?

It depends entirely on the establishment. Most salons will require some form of training certificate or diploma in hairdressing, beauty therapy or business management,or all three—depending on the organisation. Knowledge and experience of small businesses is essential, but part-time courses are available to support your education requirements while you work to achieve this learning.

Many salons may expect formal training, while others will accept long-term work experience if supported by a professional portfolio. It’s not always necessary to only have a background in the hair and beauty industry either, good salon managers can develop from all types of job positions, they have simply worked their way up the ladder.

Career Progression

Your career path won’t end once you take on a salon manager job, you can work your way from this position to multiple other job roles too. From branching out into related services such as beauty or spa therapies to becoming an area manager or opening your own salon, there are still many more opportunities to work towards once you become a salon manager. You could also consider going into education as a trainer/assessor, teaching and assessing hairdressing students and helping them acquire their first portfolios.

› Salon Manager Jobs

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