When hiring employees, it’s not always easy to get the exact match of personality to complement the skillset your job vacancy requires. Sometimes, it even makes more sense to find the right person to suit your team, rather than to hire someone based purely on their abilities alone. (Though obviously the perfect candidate is one who ticks every box.)
As the salon or clinic owner, it is in your best interests to train the new employee to meet your requirements. As such, it’s all about the training you undertake.
It’s every employer’s nightmare to spend money on training a new employee, only for them quit and go to work for another company. When going through the hiring process, it is important to make your training expectations clear with potential candidates.
You should not delay training for fear of losing an investment in a new team member. One way to avoid this issue is to insert a clause into your new employee’s contract that the value of training will be deducted from their final pay check if they leave within X number of months after the course.
This way you are covered and you can stay on track with all your training programs for both new and more experienced staff.
Investing in your team should never be considered as wasted money. Even if one team member leaves right after a training program, the remaining technicians and therapists will remember and appreciate the time and money you have spent on them.
Your staff should be trained to turn every client visit into a recurring appointment. The training you send them on will help them to develop the necessary skills to increase customer conversions and leave a lasting impression on clients; improving customer loyalty.
When a customer decides to visit your hair salon or beauty clinic it is important that you can deliver on the quality of service you promise with trained and helpful staff up to the task.
By engaging in the right training programs, your staff can learn how to: